Concentrix is a global technology company focused in business support services. It specializes in engaging customers and improving business outcomes. It has offices in over 40 countries across 6 continents.
Since opening their new office in Sofia, one of their departments, located on an entire floor of a office building, has had a problem with high noise levels. The main cause is employees talking on the phone. Although measures such as installing desk separators, an acoustic ceiling and carpet on the floor have been provided, the problem has not been solved. All this affects the condition of the employees who complain of lack of concentration and headaches.
Due to the particularities of the sound load, which are related to the non-uniformity of the location, timing and strength of the sources (phone conversations), no solution could be provided that could be subjectively evaluated. Therefore, Concentrix managers contacted us and entrusted us with the preparation of an acoustic report to investigate the problem and, based on it, to propose concrete steps and possible solutions.
We undertook a complete acoustic survey of the call centre. The first step we undertook was a visit to the office space in order to get as familiar as possible with the surroundings and to carry out a thorough site survey.
We found that despite the measures taken so far, there are indeed problems with acoustics and sound insulation. The specifics of the problem necessitated the implementation of the European standard for open plan offices, ISO EN 3382-3, which requires measurements of a number of parameters in an empty office as well as during the work process. The purpose of all this was to establish the category into which the particular site fell.
After extensive measurements and an objective assessment of the situation, we designed an individual project. It includes the main objective parameters to be followed. Based on the data obtained, we developed several different options for improving the acoustic environment:
- Installation of separating screens between individual working sections;
- Raising the height of existing separators;
- Call option via dedicated headset with integrated "noise cancelling" system.
The call centre acoustic survey we carried out was designed to provide specific and clear solutions. Once the proposed options have been implemented, the acoustic environment in the office can be upgraded to a 'Good' rating. The degree of effectiveness depends entirely on whether the solutions are implemented correctly according to the guidelines of the Acoustic Force experts.
The call centre acoustic survey project was a great opportunity for the Acoustic Force team to work through a similar case study and develop optimal options for action. After submitting a successful report, we received an excellent evaluation for the work completed. The conclusion was that our proposed measures were the most effective possible, relative to the budget set to solve the problem. The most important thing for us in this case is that we have succeeded in contributing to a more comfortable working environment in which every employee can carry out their work tasks without disruption.
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info@acousticforce.bg
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